Refund policy

Return Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it — unworn, unused, with tags attached, and in its original packaging. You'll also need the receipt or proof of purchase.

To start a return, contact us at hello@bemondo.co with your order number and the reason for your return. Returns must be sent to:

MONDO Sports
PO Box 224
Mandeville, LA 70471

If your return is accepted, we'll confirm by email with instructions on how and where to send your package. Return shipping is paid by the customer, unless the return is the result of our error — wrong item shipped, damaged item, or a manufacturing defect — in which case we cover the cost of return shipping. Items sent back to us without first requesting a return will not be accepted.

We currently ship, and accept returns, within the United States only.

Damages and issues
Please inspect your order as soon as it arrives and contact us immediately if an item is defective, damaged, or if you received the wrong item, so we can evaluate the issue and make it right at no cost to you.

Exceptions / non-returnable items
Custom and team store orders (personalized or made-to-order pieces) are not eligible for return except in the case of a manufacturing defect — see our Terms of Service for details. We also do not accept returns on final sale items or gift cards.

Exchanges
The fastest way to get what you want is to return the item you have, and once the return is accepted, place a separate order for the new item.

Refunds
We'll notify you once we've received and inspected your return, and let you know if the refund was approved. If approved, you can choose to be refunded to your original payment method or issued store credit — just tell us your preference when you request the return. Refunds to your original payment method are issued within 10 business days of approval; store credit is issued immediately. Please note it can take extra time for your bank or card issuer to post the refund.

If more than 15 business days have passed since your return was approved and you haven't received your refund, contact us at hello@bemondo.co.